Terms & Conditions
These terms apply to everything we build and do for you: websites, webshops, apps, custom development, hosting and maintenance. They exist so we do not end up disagreeing afterwards about what was agreed. If your quote says something different, the quote wins.
1. Who we are
MediaGeni, Jan van Galenlaan 7, 1901 WD Castricum, the Netherlands. Registered with the Dutch Chamber of Commerce under number 37146216. Reachable at [email protected] and +31 6 1500 81 82. Behind MediaGeni is Vidal de Wit; for work outside that scope we bring in specialists, and they work under these same terms.
2. When these terms apply
From the moment you accept a quote or give us an assignment. Your own purchasing conditions do not apply unless we have accepted them in writing.
3. Quotes
A quote is valid for thirty days and remains without obligation until you accept it. It describes what you get, what it costs and when it will be ready. If something is not in the quote, it is not included. Just ask and we will tell you whether it is covered.
4. What we do, and when
We carry out the work the way a competent agency should. Delivery dates are a serious plan, not a hard deadline: if things run late because we are waiting on you, the date moves with it. If they run late because of us, you will hear it from us and we will sort it out.
5. What we need from you
Copy, images, logos, login details and sign-off on intermediate steps, on time and complete. Without those, the work stops. If material is outstanding for more than two months, we may invoice the work delivered up to that point and close the project.
6. Changes and additional work
Want something different or something extra along the way? That is fine. We will tell you in advance what it costs and what it does to the planning, and we only start once you agree. Small tweaks we do not charge for.
7. Prices and payment
All amounts are excluding VAT. For projects we ask for a deposit up front; the amount is in the quote. Payment term is fourteen days. If you pay late, we send a reminder first. If payment still does not arrive, we may suspend the work and charge statutory commercial interest plus collection costs. Recurring hosting and maintenance costs are invoiced in advance, annually or monthly as agreed.
8. Who owns the work
Once everything is paid, the delivered work is yours: the design, the copy we wrote, and the code made specifically for you. You can do what you like with it, including having someone else develop it further. You are not tied to us in any way.
Two exceptions. Generic building blocks, tools and pieces of code that we reuse across projects remain ours; you get the right to use them for as long as your site runs. And third-party software such as WordPress, plugins, themes and fonts remains the property of its makers and keeps whatever licence the maker attaches to it.
We may show the work in our portfolio and add a modest credit, unless you tell us you would rather we did not.
9. Material you supply
For copy, photos, logos and video you give us, we assume you are allowed to use them. If that turns out not to be the case, that is your responsibility and not ours. If you are unsure about a photo, say so; we will arrange a licence or find an alternative.
10. Hosting, maintenance and updates
If we handle hosting or maintenance for you, we take care of updates, backups and security as agreed. We do our best to keep things available, but we do not guarantee uninterrupted uptime: there are parties in the chain we do not control. Maintenance covers keeping things running and fixing them, not new functionality.
If you cancel maintenance, the updates stop too. The site stays yours and keeps working, but ageing and its consequences are on you from that point.
11. Liability
If something goes wrong because of us, we fix it. Our liability is limited to the amount you paid for that assignment, and for ongoing arrangements to the amount over the last twelve months. We are not liable for consequential loss such as missed revenue, lost data or reputational damage.
This limitation does not apply in cases of intent or deliberate recklessness on our part. That goes without saying, but it belongs in writing.
12. Force majeure
If we cannot deliver because of something outside our control, such as an outage at a hosting provider, a prolonged internet failure, illness or government measures, the agreements shift accordingly. If it lasts longer than two months, either of us may end the assignment and we settle only what has been done up to that point.
13. Personal data
If we process personal data belonging to your customers or visitors, for instance because we manage your hosting or your webshop, we do so only on your instructions. On request we will sign a data processing agreement. How we handle data is set out in our privacy statement.
14. Cancellation
A project runs until it is finished. Ongoing hosting or maintenance arrangements run per year and continue automatically after that, with one month’s notice. Cancelling by email is fine. If you want to leave, we help with the handover; that is normal and we do not make it difficult.
15. Complaints and disputes
If you are unhappy about something, tell us within fourteen days and we will solve it together. If we really cannot work it out, Dutch law applies and we bring it before the competent court in Noord-Holland, the Netherlands.
16. Changes to these terms
We may amend these terms. For work already under way, the version that applied when you agreed remains in force.
Last updated 13 August 2026.